30-Day Money-Back Guarantee Terms and Conditions
Eligibility and Conditions
Our 30-day money-back guarantee applies to all physical goods purchased directly from us. If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery for a full refund. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging. The return must include all original accessories, documentation, and proof of purchase (receipt or order confirmation).
Return Process
To initiate a return, please contact our customer service team within 30 days of receiving your item. Our team will provide you with a return authorization number and instructions on how to return your product. Please ensure the return authorization number is clearly marked on the package to avoid delays in processing your return.
You are responsible for covering the cost of return shipping unless the product was defective upon arrival or if an incorrect item was sent. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Inspection and Refund
Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria. If the item is found to be in its original condition and free from any signs of use or damage, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or credit card provider.
If the returned item does not meet our return conditions, we reserve the right to deny a refund. In such cases, the item will be returned to you at your expense.
Exclusions
Certain items are not eligible for returns under our 30-day money-back guarantee. These include:
•Personalized or custom-made products
•Perishable goods (such as food or flowers)
•Items marked as final sale or non-returnable at the time of purchase
This money-back guarantee does not affect your statutory rights regarding defective or misrepresented products.
Contact Us
For any questions or concerns about our 30-day money-back guarantee or to initiate a return, please contact our customer service team. We are here to assist you and ensure your satisfaction with your purchase.